Research use terms
All products sold by Apex Pharma LLC are intended solely for in-vitro laboratory research by qualified individuals. By placing an order you confirm that:
- you are at least 21 years old;
- you will use the products only for lawful laboratory research;
- the products will not be used in or on humans or animals, and are not drugs, foods, supplements or cosmetics;
- you are responsible for complying with the laws that apply where you receive and use the products.
We do not provide dosing, administration or protocol information. We may cancel any order where we have reason to believe the products are intended for human or veterinary use. Statements on this site have not been evaluated by any regulatory authority, and our products are not intended to diagnose, treat, cure or prevent any disease.
Refunds & returns
Cancellations before dispatch
You can cancel an order until it is packed. Once an order has a tracking number or is with the courier, it can no longer be cancelled. Approved cancellations are refunded to the original payment method.
Damaged, missing or incorrect items
Tell us within 7 days of delivery. Send your order number and clear photos of the outer packaging, the shipping label and every item received. We will replace, reship, credit or refund the affected items.
Returns
Because our products are temperature-sensitive and cannot be resold once they leave our control, we do not accept returns of opened vials or used items. Please don't send anything back unless our team asks you to; most approved claims are resolved without a return.
Lost or delayed parcels
Contact us and we will open an investigation with the courier. Eligibility depends on the courier's findings, the delivery scan and whether delivery matched the address given at checkout.
Address errors and refused deliveries
You are responsible for giving an accurate delivery address. Parcels lost, returned or destroyed because of an incorrect address, a refused delivery or a missed collection may not qualify for a refund, and reshipping may carry an extra charge.
How refunds are paid
Card refunds go back to the original card. Your bank may take 5–10 business days to show the credit. Where a refund to the original method isn't possible, we may offer store credit.
Chargebacks
Please contact us before opening a dispute with your bank. Open disputes can delay replacements and refunds, and we may decline duplicate claims for an order that has already been resolved.
This policy does not limit any rights you have under the consumer protection laws of the United Arab Emirates.
Shipping
Orders ship from Dubai, United Arab Emirates. Lyophilized products are stable at ambient temperature in transit and ship in sealed, tamper-evident packaging; no cold packs are used. Delivery options, costs and estimated times are shown at checkout, and you will receive a tracking number once your order is dispatched. Some destinations restrict research compounds; it is your responsibility to check that you may receive them where you are.
Privacy
We collect the information needed to process and deliver your order: your name, delivery address, email address, phone number and order history. Payments are handled by our payment provider; we do not store full card numbers. We do not sell your personal data. To ask for a copy of your data or to have it deleted, contact our support team.